Terms & Conditions

It is your responsibility to read these terms and conditions for your records. We reserve the right to change these Terms & Conditions at any time.

Goods:

All Goods are subject to availability. We will inform you by phone call/email/phone message as soon as possible if the product you have ordered is not available and we will not process your order.

Comforline store accept no responsibility for changes in specification or any other changes made by a manufacturer.

Prices:

All Goods are priced in Euro, prices include VAT and delivery when agreed/ticked at the time of purchase.

We endeavour to ensure all our prices are correct. In the event of any error, we will make you aware of the correct price prior to the processing of you order. We will be happy to cancel the order process if you no longer wish to proceed in this case.

Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with an Email confirmation.

Age of Consent:

When placing an order you are declaring that you are 18 of age or older and that the person accepting the delivery also fits this criteria.

Placing Your Order:

Please check your order and amend any errors before submitting your order to us.

After your payment has been processed, we will give you an order acknowledgement Receipt/Invoice detailing products you have ordered.

Delivery:

All Goods must be paid for in full before dispatch.

Personal cheques can be accepted just in the store/showroom, but must have been cleared in our bank prior to dispatch.

All Goods must be signed for on receipt of delivery. The driver will wait while you check that your stove has been delivered in perfect condition.

No complaints about damaged Goods will be handled if we hold a signature as proof of perfect delivery.

For stove buyers: We are not responsible for faults that may occur with your Goods due to negligent fitting. We recommend that a qualified HETAS or OFTEC installer does this for you and follows all the correct installation guidelines so that you can enjoy your Goods to the maximum.

Manufacturer’s faults are not our responsibility but we will however try our very best to support a problem you may have with a faulty Goods. All of our Goods come with a manufacturer’s warranty. Couriers do not deliver Goods to second floor premises or any property that will cause undue hardship to the delivery driver. You must inform us if you think that your delivery will prove difficult.

Returns or Cancellation of your Product:

If Goods have already been delivered to you, you have a period of 7 working days in which you may cancel and return your product.

Returns and Exchange Policy:

Comfortline will return or exchange standard stock items that are in new condition. There is a 30 consecutive day cooling off period whereby standard stock products may be returned. After 7 consecutive days, we will impose a 15% handling and re-stocking charge on items returned or exchanged. All items must be accompanied by the returns form available online, evidence of original purchase from Comforline and in the original undamaged packaging.

Goods which are non-stock items and goods which have been specially ordered will not normally be accepted by way of return for credit.

Standard Stock Products:

Comfortline shall not be obliged to accept normal stock goods returned for credit but may at its absolute discretion do so.

In case of delivered orders, the cooling off period begins at the point of delivery. In case of orders collected at Comforline the cooling off period begins at the point of collection.

All such goods returned for credit must be accompanied by evidence of original purchase from Comforline and in the original undamaged packaging.

Any goods which are returned for credit shall not be regarded as having been accepted by Comforline until Comforline has issued a formal credit note through the channels laid down for such transactions.

The uplifting by Comforline’s own vehicles or courier’s vehicles of goods for which credit is sought and for which the lorry driver may issue a receipt note is not an acceptance by Comfortline of liability for credit.

In the case of goods returned to Comforline by the customer’s own courier at the customer’s own cost, it is the customer’s responsibility and duty to take reasonable care of all goods returned. Returns will not be accepted without prior acknowledgement from Comforline. Returns must be accompanied by all relevant customer contact details and the Comforline Returns Form. If the goods are damaged upon arrival at the Comforline warehouse or showroom, Comforline will contact the customer directly to enable the customer to make a claim against their own courier.

Comforline strongly advises all customers to take out insurance with their own courier when returning goods. If goods are damaged upon receipt Comforline will not refund or exchange the goods and the customer may still be subject to a handling fee.

NOTE: Original purchase delivery Fee is NOT refundable.

Specially Made Products:

Products that have been specially made may not be returned under any circumstances.

Non Standard Products:

Items not stocked by Comforline but standard to our suppliers will be accepted for return only if they have been authorised for onward return to the supplier and must be accompanied by evidence of original purchase from Comforline in the original undamaged packaging.

Any goods which are returned for credit shall not be regarded as having been accepted by Comforline until Comforline has issued a formal credit note through the channels laid down for such transactions.

Any credit given in such circumstances will be net of both our own and the supplier’s restocking charges and delivery cost to the country of origin if goods were sent for the customer from outside ROI.

Return address:

Comfortline, 

Clonminam Business Park

Portlaoise

Co. Laois

R32 FWR3

 

How To Pay:

You can only pay for your Goods with cash, credit/debit card at the till or on our website via credit/debit card, bank transfer.

Goods must be paid in full before confirmation of the order takes place.

Warranty for Goods:

There is a manufacturer’s warranty with all Goods. Manufacturing faults are not our responsibility; however we will assist where we can.

For any type of stoves it is recommended that all Goods are fitted/installed by a HETAS or OFTEC installer. Proof of this will be needed should the occasion arise.