If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.
Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you notify us of your intention to cancel within 14 calendar days from the day after delivery.
You may examine
products as you would in a shop but you must not have used or assembled /
installed them. Whilst the goods are in your possession you must take
reasonable care of them.
Note: The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging and must be in resalable condition. Failure to meet these requirements will lead to your refund being rejected.
NOTE: Original purchase delivery Fee is NOT refundable.
Specially Made Products:
Products that have been specially made may not be returned under any circumstances.
Returns via a courier – This would be arranged by the customer
direct with a courier service and all costs met by the customer.
Returns via Comfortline.ie – We would make the necessary arrangements for collection. Return cost is €95.
Returns direct to our Warehouse – Advise us of a date you would like to bring the goods back to our premises and we will arrange for the necessary paperwork being issued.
Once we receive your item it will be checked by our returns team.
Provided that you have returned your item in accordance with the procedures outlined above you will be contacted by email to confirm if your return/refund has been approved.
What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 24 hours by emailing firstname.lastname@example.org and we will arrange a free of charge collection and offer either a refund or replacement product.