Delivery Information

All Goods must be paid for in full before dispatch.

Personal cheques can be accepted just in the store/showroom, but must have been cleared in our bank prior to dispatch.

All Goods must be signed for on receipt of delivery. The driver will wait while you check that your stove has been delivered in perfect condition.

Delivery policy: By signing the POD (proof of delivery) without reporting external damages, the customer confirms that he/she accepts the parcel as it is and confirms that he/she will not raise any parcel damage claims later on about the external condition of the parcel. 

No complaints about damaged Goods will be handled if we hold a signature as proof of perfect delivery.

We are not responsible for faults that may occur with your Goods due to negligent fitting-we recommend that a qualified HETAS and OFTEC installer does this for you and follows all the correct installation guidelines so that you can enjoy your Goods to the maximum.

Manufacturer’s faults are not our responsibility but we will however try our very best to support a problem you may have with a faulty Goods. All of our Goods come with a manufacturer’s warranty. Couriers do not deliver Goods to second floor premises or any property that will cause undue hardship to the delivery driver. You must inform us if you think that your delivery will prove difficult.