Delivery Information
All Goods must be paid for in
full before dispatch.
Personal cheques can be accepted just in the store/showroom, but
must have been cleared in our bank prior to dispatch.
All Goods must be signed for on receipt of delivery. The driver
will wait while you check that your stove has been delivered in perfect
condition.
No complaints about damaged Goods will be handled if we hold a
signature as proof of perfect delivery.
We are not responsible for faults that may occur with your Goods
due to negligent fitting-we recommend that a qualified HETAS and OFTEC
installer does this for you and follows all the correct installation guidelines
so that you can enjoy your Goods to the maximum.
Manufacturer’s faults are not our responsibility but we will
however try our very best to support a problem you may have with a faulty
Goods. All of our Goods come with a manufacturer’s warranty. Couriers do not
deliver Goods to second floor premises or any property that will cause undue
hardship to the delivery driver. You must inform us if you think that your
delivery will prove difficult.